York Region has introduced a new online system allowing residents of the region, including Richmond Hill, to report issues at intersections, including malfunctioning pedestrian signal buttons. The tool is designed to enhance road safety and streamline the process of identifying and addressing concerns at traffic lights. Officials say the system will help municipal staff respond more efficiently to problems such as non-responsive crosswalk buttons, broken signals, or other hazards affecting pedestrians and drivers.

Recently, York Region Police moved its collision reporting system online for non-emergency cases. While the initiative has been welcomed as a step toward improving road safety, some residents and transportation advocates argue that the online system still has significant shortcomings. Critics point out that the platform is not always user-friendly and lacks features such as real-time status updates on reported issues. Others express concern that reports could be ignored or not addressed quickly enough, making it unclear how effective the tool will be in resolving safety hazards in a timely manner.

Municipal officials acknowledge that the system is still in its early stages and say they are open to feedback for improvements. They encourage residents to use the tool and report any difficulties they encounter so adjustments can be made. As York Region continues to refine the system, the success of the initiative will depend on how well it integrates public input and translates reported issues into tangible fixes for intersection safety.